Weekly email report

We send weekly performance summaries to your email address to keep you updated about your chatbot's performance.

All admin users in the m-chat account will receive this email on Wednesdays at 5:30 am IST.

KPIs displayed are:

• Conversations handled - How many chats were initiated.

• CSAT rating - Avg rating users gave to the chat experience.

• Contacts generated - How many users gave their contact detail i.e. email/phone.

• Business value generated - We multiply no. of contacts with the business value defined in Settings > Account settings

• Hours saved - Total amount of time the chatbot interacted with users.

• Cost saved - # of hours saved multiplied with hourly cost defined in the Settings > Account settings page.

• Top location - Locations from where the contacts gave their contact info.

• Top pages - Webpages from where the contacts gave their contact info.

• Top referrers - Top webpages from where contacts had originated before coming to the website and submitting their contact info