m-chat
Status
  • 👋Welcome!
  • 🏁 Getting Started
    • Building a chatbot
    • Testing a chatbot
    • Publishing your bot
      • Web
        • Embed chatbots on website
      • WhatsApp
        • Meta
        • 360Dialog
        • GupShup
        • Twillo
        • TechAlpha
      • Instagram
      • Facebook Messenger
      • SMS
      • Mobile App
    • Utility Tools
    • Contacts
      • Scheduling a Contact Report
      • Exporting a Contact List
    • Chatbot Appearance
      • Custom CSS
      • Image dimensions
      • Pop-up messages
  • BOT BUILDER
    • Action blocks
      • Trigger
      • Send message
      • Collect input
      • Buttons
      • Reply buttons
      • Carousel
      • Answer AI
      • Set AI
      • List
      • Send an email
      • Condition
      • Dynamic data
      • Talk to human
      • Javascript
      • Webhook
      • Jump
      • Flow
      • Options
      • Collect file
      • Form
      • Calendar
      • Delay
      • Codeblock
      • Slider
      • Image gallery
      • Send WhatsApp
      • Send SMS
      • Send Email
      • Send Status
      • WhatsApp flow
      • Catalogue
    • Outbound bots
      • Building Ongoing Campaign
      • Building One Off Campaign
    • Variables
    • Cloning bots
    • Connecting action blocks
    • Creating a loop
  • ✨ AI STUDIO
    • Building a GPT chatbot
    • Knowledge base
    • Custom Answers
    • Functional call
    • Prompts
    • Tokens
    • Refresh frequency
  • 💬 LIVE CHAT
    • Overview
    • Building a bot with live chat
    • Creating views
    • Adding Labels
    • Saved replies
    • Settings
  • 🔗 Integrations
    • HTTP request
    • Events
  • 💬 WhatsApp Business API
    • Getting a WhatsApp API
      • Getting WhatsApp API (Old approach)
      • Sandbox WhatsApp API
    • Facebook Business Manager (FBM) Verification
    • Creating a WhatsApp Template
    • Cost
    • Messaging Limits, Quality Rating
    • Official Business Account (Green tick verification)
  • 📊 Reporting
    • Chatbot Analytics
    • Agent Analytics
    • Outbound analytics
    • Link analytics
    • Weekly email report
  • 🛠️ Troubleshooting
    • Getting notification for leads
    • JS functions to trigger chat widget
    • Setting up link tracking
    • How do I hard refresh my browser?
    • Notifications
    • Tracking Facebook Pixel
    • Inviting teammates
    • Teams
  • 🧑‍💻 Support
    • Creating a ticket
    • Book a demo
    • Purchase a subscription
    • Cancelling a subscription
    • Refund policy
    • Reset Password
    • Deleting account
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On this page
  • Browser notifications
  • Granting permissions
  • Email notifications
  1. 🛠️ Troubleshooting

Notifications

Get alerts when events occur on your account.

PreviousHow do I hard refresh my browser?NextTracking Facebook Pixel

Last updated 6 months ago

Notifications help you be alerted when important events occur on your m-chat account.

m-chat sends notifications to users in 3 ways:

  1. Browser notifications

  2. Email notifications

Browser notifications

To enable browser notifications, the first time you create your m-chat account, you will see a green banner on the app with a button to "Enable browser notifications".

Click on it to open the modal for confirmation and grant the permissions.

Once permissions are granted, your notifications page should show this green banner.

If you have not granted all permissions, you will see this red banner. To rectify this, you need to

Granting permissions

Method 1: Open the notifications page.

If you are using Chrome, go to Settings > Notifications, click 'Allow' to open the permissions popup, and choose 'Allow' to grant all permissions.

Method 2: Open browser notifications

  1. Open the 'Settings' icon next to the domain name

  2. Enable the 'Notifications' permission

  1. OR open 'Site settings' from the list

  2. Choose 'Allow' for the 'Notification' permission in the list

Email notifications

To enable email notifications, go to Settings > Notifications and check the' Email' column to select the events you want notified about.

Once events are selected, you can click 'Save'.