Creating a ticket

To get assistance from m-chat support ticket, you must create a support ticket.

How to create a ticket

Follow these steps:

• Login to your m-chat account

• Click on the 'Help' icon

• Click on the 'Create a Ticket' button

• Choose the appropriate 'Ticket Type'

  • Implementation assistance: Anything in regards to setting up the white label instance

  • Other questions: Ask anything you would like to know about the portal

  • Report a bug: If the functionality is not working as it should be

  • Technical support: For anything where you would like to have assistance from the technical team

• Provide required details

• Click 'Create ticket'

Once the ticket is created, the ticket ID is on the table. When you click the ticket, a popup modal with the latest responses from our support team will appear.

Here, you can respond back to our support team with any follow-ups.

Support hours

m-chat live support will be available Monday to Friday from 9am to 5pm CAT.