Getting a WhatsApp API

m-chat uses an embedded signup approach to create a WhatsApp API for a new business.

Follow the steps to get a new WhatsApp API:

Step 1: Initiate the embedded signup process

1. Goto Channels -> WhatsApp -> Configuration

2. Click on 'Get WhatsApp API'

3. This will open the Facebook onboarding popup

Step 2: Choose a Facebook business account

Meta requires a Facebook business account to be associated with your WhatsApp number.

You can see the existing portfolio in the dropdowns, or choose to create a new Facebook business account.

Step 3: Create a WhatsApp business account

1. Choose 'Create a new WhatsApp Business account'

2. Choose 'Create a new WhatsApp Business profile'.

Step 4: Create your WhatsApp profile

Here you add information that others will see about your company when they message your WhatsApp number.

WhatsApp business account name - It is an internal name only visible inside your Meta business account.

WhatsApp business display name - This name is what contacts will see on your WhatsApp profile.

Category - Select the category that best describes your business.

Timezone - Local timezone of your business.

Business description - Short description about your business.

Website - Website URL of your business.

Step 5: Add your phone number for WhatsApp

This is the number that people will see when they chat with your business.

You will be required to verify this number with a text message or a phone call.

Once you complete the verification of the number, your WhatsApp account will be connected to your m-chat account.

You can then connect your WhatsApp chatbot, and activate it for this WhatsApp number.